eSoftware Professionals – eSoftware Professionals https://esopro.com eSoftware Professionals Fri, 23 Mar 2012 00:14:39 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 Best Practices in ERP Project Management: Overcoming Adversity https://esopro.com/erp-blog/esopro/best-practices-in-project-management-overcoming-adversity?utm_source=rss&utm_medium=rss&utm_campaign=best-practices-in-project-management-overcoming-adversity https://esopro.com/erp-blog/esopro/best-practices-in-project-management-overcoming-adversity#respond Wed, 31 Aug 2011 23:51:08 +0000 https://esopro2.wpengine.com/?p=2433 No matter what you do, how hard you work, or who you work with, things can still go wrong. The best team in the world, with the best leaders, workers, morale, and resources, may still find themselves in difficult and unexpected situations. The key to our success as individuals and as a company is how we react in those situations.

“All successful projects are simply a long series of adversities that must be overcome. Far from being unusual to face adversity, it is normal, and our business is to overcome it. The real test is not when we are successful when there is no adversary, but when there is and we triumph,” William A. Cohen.

Remember, if it was easy, everyone would do it. I want to thank our team for their dedication to quality and their ability to push through challenges. Our success together will continue to bring us recognition by our clients and partners as a experts and industry leaders.

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Best Practices: 10 Ways To Support Your Best Customers https://esopro.com/erp-blog/esopro/best-practices-10-ways-to-support-your-best-customers?utm_source=rss&utm_medium=rss&utm_campaign=best-practices-10-ways-to-support-your-best-customers https://esopro.com/erp-blog/esopro/best-practices-10-ways-to-support-your-best-customers#respond Wed, 10 Aug 2011 23:22:08 +0000 https://esopro2.wpengine.com/?p=2481 Every company is in the service industry, right? Expert pointers for how to best perform for your best accounts from Inc. Magazine.

  1. Be accessible. Be very accessible.
  2. Mind the customer’s mood.
  3. Bring expertise to the table.
  4. Make sure your staff is equipped.
  5. Know the competition.
  6. Be innovative.
  7. Don’t fear the online tools.
  8. Nurture your relationships.
  9. Add value to your relationship.
  10. When in doubt, ask what your customers want.

Read the full article for all the details and more great advice on 10 Ways to Support Your Best Customers.

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Hunger: The Silent Epidemic. Video – How eSoftware and Microsoft Help Feed America. https://esopro.com/erp-blog/esopro/hunger-the-silent-epidemic-video-how-esoftware-and-microsoft-help-feed-america?utm_source=rss&utm_medium=rss&utm_campaign=hunger-the-silent-epidemic-video-how-esoftware-and-microsoft-help-feed-america https://esopro.com/erp-blog/esopro/hunger-the-silent-epidemic-video-how-esoftware-and-microsoft-help-feed-america#respond Tue, 26 Jul 2011 18:26:12 +0000 https://esopro2.wpengine.com/?p=2523 Feeding AmericaHunger is a silent epidemic that stretches all across America. One in six Americans live in hunger. Many are hard working families forced to go without meals often for days at a time. Watch this video to see how eSoftware Professionals helps Feeding America, the Nation’s leading hunger relief charity, harnesses the power of Microsoft Dynamics NAV to deliver over three billion pounds of food quickly and efficiently across the country to help those in need.

Feeding America Video

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eSoftware In the News: How Partners Are Evolving with the Cloud https://esopro.com/erp-blog/esopro/esoftware-in-the-news-how-partners-are-evolving-with-the-cloud?utm_source=rss&utm_medium=rss&utm_campaign=esoftware-in-the-news-how-partners-are-evolving-with-the-cloud https://esopro.com/erp-blog/esopro/esoftware-in-the-news-how-partners-are-evolving-with-the-cloud#respond Thu, 07 Jul 2011 21:05:35 +0000 https://esopro2.wpengine.com/?p=2404 Check out this article, “How Microsoft Dynamics Partners Are Evolving with the Cloud,” by Barb Levisay in Redmond Channel Partner. eSoftware Professionals’ own Gretchen Freeman-Cromar is quoted in the article. See excerpts below.

Build Customer Trust

Most partners get it: There’s a direct relationship between the partner’s concern for the best interest of the client and partner success. As Gretchen Freeman-Cromar, VP of Client Services for the Oregon-based Dynamics VAR eSoftware Professionals, puts it: “We work to cultivate trust by demonstrating that we have a team of experts who want to partner with our clients to make the best use of technology, and not just treat them like a dollar sign.”

As partners look for ideas to refine services offerings to build profitability, a few best practices stand out as bringing significant value to the partner and customer.

  • Add Customer Events to Your Marketing Calendar. Partners and customers alike talk about the value of getting customers together to share best practices and learn new products. Several partners we talked to hold annual customer conferences that attract more than 100 customers.
  • Engage the Customer in Development Requirements. Partners unanimously agree that development is the trickiest service to deliver profitably every time. Gretchen Freeman-Cromar, of eSoftware Professionals, says it best: “We’re taking a more sophisticated approach to manage development projects. We ask clients to take more of a role in requirements definition and then set firm acceptance criteria for healthier client relationships and more profitable projects.”
  • Be the Educator. Make sure you’re the one educating your client about new technologies. Cloud adoption hasn’t taken off for most partners, but they’re talking to their clients about cloud computing anyway. Your entire team, from marketing to consultants, should be versed in your new technology messaging so that customers get the right story early and often.

Read the full article.

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Top 5 Reasons for Partnering with eSoftware Professionals https://esopro.com/erp-blog/esopro/top-5-reasons-for-partnering-with-esoftware-professionals?utm_source=rss&utm_medium=rss&utm_campaign=top-5-reasons-for-partnering-with-esoftware-professionals https://esopro.com/erp-blog/esopro/top-5-reasons-for-partnering-with-esoftware-professionals#respond Fri, 09 Apr 2010 17:53:21 +0000 http://esopro.portentinteractive.com/?p=222
  • Outcome Focused – eSoftware Professionals helps organizations move beyond ‘problem solving’ into a more ‘outcome focused’ approach. We start with evaluating where you are currently in your business, and comparing that with where you want to be. This discrepancy then provides the basis for defining the appropriate roadmap to achieve the desired outcome. This sounds simple but it’s not. That’s why we are here, to help organizations go beyond problem solving and help them create improved business process using technology as a tool.
  • Experience – As one of the first Dynamics NAV Solution Centers in North America, eSoftware Professionals has been selling, implementing, and supporting Dynamics NAV for over 15 years. With over 150 active customers, we are considered one of the largest solution centers in North America. The average tenure of our delivery team is 7 years and all of our team members are certified experts in Dynamics NAV.
  • Philosophy – eSoftware Professionals is committed to delivering your project on time, on budget, on target and with the functionality you require. Our contractual philosophy is one that guarantees an open and honest collaboration with our clients to create and ensure clear expectations on both sides. We strive to define the project clearly, accurately and with specific and documented standards of performance and quality. It is our goal and passion to participate in making our clients successful by leveraging our experience to meet their business needs using software as a tool. We are keenly aware of ways to help our clients realize measurable increases in efficiency and effectiveness through proper use of technology and streamlining of business processes. It is to our benefit that our clients are happy with their software, business processes, overall solution, and, of course, with us as their partner in technology.
  • Implementation Methodology – A critical key to our overall success is our project methodology. Each step of the process is designed to allow the client a clear picture of where the project is currently and what to expect next. The Pre-Implementation Plan is done before any other portion of the project begins. This plan is a series of discussions between eSoftware trained business analysts and the client. This is designed to make certain that we all have the same goals and expectations for the project. The scope of the project as well as expected costs for modifications, training and implementation are based on these discussions. Reporting procedures are in place to keep lines of communication open. Success criteria are determined and the project is measured against them.
  • Customer Service / Support – Clients come to us for our expertise in helping them implement both basic and sophisticated enterprise resource planning solutions. They stay with us because of our strong emphasis on customer service and support. Each Client is assigned a dedicated Planning and Delivery Manager who coordinates all major engagements. Our support desk is staffed by three members between from 6:00 A.M. PST to 6:00 P.M. PST. Support requests can be initiated through our support desk, our web site, or through email, with an average response time of less than 2 hours. We offer customizable support plans that can be based on time and materials or a flat monthly fee for unlimited technical support.
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